Called the toll-free number today, to add a new product to my services & renew a domain name. Was on hold for close to 10 minutes before I gave up. I'm sure ten minutes doesn't seem long, but I have a business to run & time is money. I was quite frustrated by the hold.
I ended up adding the necessary products to my cart & doing an online self-checkout. But I did so with great hesitation because I had technical questions about said products. But because nobody answered my call in a timely fashion, I ended up taking that chance of adding the incorrect products in my cart & potentially having to deal with chasing after Customer Service for a refund/service-product modification, because of user error. I took a chance, but....I was lucky.
I guess my main gripe here is....why does a paying customer have to take chances with his money? Where's the Customer Service? GoDaddy boasts 24/7 support, but I have to wait on hold for so long to spend my money, to supporting their business?
Come on GoDaddy.....that's not right. 😡
