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How do I cancel renewal?

Please, I only requested for a $10 domain name on 1st May, 2019. The only valid renewal should happen after 365 days. However, an attempt was made yesterday to deduct over $119 for same domain name. Kindly advise on steps to call the renewal / deduction please.

2 REPLIES 2
Community Manager
Community Manager
Solution

Re: How do I cancel renewal?

Hi @Preciouspearl. Thanks for posting. My guess is that you may have also signed up for a free GoCentral Website Builder trial. That's likely what is trying to renew if it's happening a month later. You should be able to access your account to disable this renewal or cancel the product. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Re: How do I cancel renewal?/?isc=gdcommment

Thanks. You are right. I signed up for the trial. I will log in again to
see how it can be cancelled. Thank you so much.