Sounds like you need to contact our customer support team. Please access GoDaddy chat by clicking on the "Product Support" link at the bottom of our United States homepage. You'll probably have to manually change the region you're located in to the United States. The chat button may not appear if the chat queue is super busy. You can leave your browser open to the chat page and the chat button will reappear when the queue becomes available. Chat hours are available Monday through Friday from 5AM to 6PM (Arizona, USA time zone: GMT-7:00). Thanks!