How can I make a complaint?
How can I contact someone (even though there was a Go Daddy person, he now ignores my requests).
I can't get help, unless I call - I have explained to the person I can't call during normal hours and have made request via email, which he has ignored.
I now want to move companies, but still can't get any help
They should stipulate ONLY phone help - actually having someone email me to start made me presume I'd get assistance when i need~
I asked him to take off the email - which I'd changed on my site but because they left it to the one they made for me, I can't send any marketing emails (he told (emailed) me I'd have to call to fix this????)
I needed help, but now want to just complain and cut my losses...
I am looking at changing from Go Daddy to a company that DOES give 24/7 help - in a number of ways - not restricted to phone calls!
I'm so annoyed, and the more I'm ignored, it's just getting worse!
Are there any issues moving my site (which I started with the Go Daddy program) to another company - compatibility issues (shouldn't be, otherwise that's another 'hidden' catch).
Any help to get help via email would be great
As I explained, numerous times to Rob in Sydney, I can't get to a phone during the day (and the last thing I want to do when I get home is organise things I can do from my email!)...
Bit annoyed he's now ignoring my messages completely!
Email contact for Go Daddy?
Solved! Go to Solution.
I feel your pain.
How do we know tour complaints are reaching anyone other than the person we speak to. I want to spell it out in an email.
I received an unsolicited marketing call from a local Sydney Australia number and was quoted a price in Dollars which I agreed to. This was the first time GoDaddy ever called us since setting up the account. At no time was I told the person calling was not in Australia. At no time did they mention the price was in anything other than Australian Dollars. Now I see the bank statement shows a figure 49% higher than quoted. I am told the account default is US$ so I should have known. I believe it is deceptive conduct bordering on fraudulent.
@Catheryn_E It's true that we don't offer support via email in most situations. However, if you need to speak with support and don't wish to call, you can reach out to our chat support team. They are available Monday - Friday (UTC/GMT -7) on the United States - English version of our website. Just click the "Contact Us 24/7" link and you should see the option to chat if your visiting within that timeframe.
If there is a specific technical issue that the community can try to help out with, I'd encourage you to post that subject as it's own thread. Someone may be able to provide suggestions on how you can move forward.
Also, in regard to moving your website, if you built the site using one of our site builders, there isn't a way to transfer the website content to another provider. You would need to rebuild the site using another method if you choose to move on. Sorry
@Michael19 I'm sorry your charge was more than expected. The best way to have this situation reviewed is to speak with a supervisor. They should be able to have your call reviewed and verify you were quoted the wrong price.
@Catheryn_E It's true that we don't have a department called "complaints" but we do have processes in place to handle customer feedback. The best thing to do is get in touch with a supervisor. They can make sure any customer service issues are reviewed and addressed appropriately.
As for not getting support via email when you previously had received it, I'm sorry if this wasn't properly explained. Agents can communicate via email for some issues but generally can't give support via that medium.
In regard to sites built with our site builders, you would typically need access to the file structure (usually via FTP) to download files associated for a website to move it. However, with a site builder, this isn't available (this is true for most site builder providers). Also, even if you were able to get to the files, if you use any of the stock images that come with the product, those would not be licensed for use with another provider.
I hope the above helps.