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Interesting talk with Billing

Last month I had a fraudulent charge on my credit card, and of course had it disabled, while waiting for a new card I had a renewal up. Of course it failed, and I was given a link to update my credit card info which I did. I had a client contact me about re-enabling an expired Managed WordPress site, signed into my account, there was an option to still recover the website, I put it in my shopping cart, checked out, waited a bit and when I tried to access the domain I got a gateway error.

Last night I spoke with <<name>>, he explained that although I had purchased the managed hosting, the domain itself was in auction. Luckily <<name>> was able to wave the a fee and get the domain back for me. I authorized him on the phone to take care of any billing issues, and we processed the balance through my card. Waited a little, went back to check, everything is up and running. The only problem I didn't quite get how I was supposed to know that restoring the Managed WordPress Website didn't restore the domain attached to it. But lesson learned, I guess.

This afternoon I receive, "Product Failed Billing Notification"

Hmm, I do have "Ultimate Linux Hosting with cPanel"  that is supposed to renew today. I have one and only card attached to my account, so I'm not sure why it didn't process. Once again I head over to GoDaddy billing, about an hour wait each time, I got to talk to <<name>>. She can't seem to explain why my billing failed, but does offer to try to renew it for an entire year to "make sure" my card is working. Sorry, but by this point I am not going to actually hand over more money till I get some answers. So I stated to <<name>> that I wasn't going to do that, I asked how long my website will remain active to I may find a new hosting service who can actually provide answers. Her response was "That's unfortunate, is there any thing else I can help you with?"

 

Really?

1 ACCEPTED SOLUTION

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Employee
Employee
Solution

Re: Interesting talk with Billing

Hi @BuffySummers,

 

The users in this community forum will have no access to your account to determine what the issue is with your billing. They are GoDaddy product users like yourself, and aren't able to review the problem with your payment. The majority of failed billings are due to 3 main things. 

  • Product is not on auto-renewal (add this feature)
  • Payment method has expired (update your payment methods)
  • Banking provider has declined the charge (check with your bank)

 

You can manually renew the product yourself to try your payment at any time. Please contact our customer support team at one of the numbers in the link below so they can review and resolve the problem, or get you pointed in the right direction. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us).

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post

2 REPLIES 2
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Employee
Employee
Solution

Re: Interesting talk with Billing

Hi @BuffySummers,

 

The users in this community forum will have no access to your account to determine what the issue is with your billing. They are GoDaddy product users like yourself, and aren't able to review the problem with your payment. The majority of failed billings are due to 3 main things. 

  • Product is not on auto-renewal (add this feature)
  • Payment method has expired (update your payment methods)
  • Banking provider has declined the charge (check with your bank)

 

You can manually renew the product yourself to try your payment at any time. Please contact our customer support team at one of the numbers in the link below so they can review and resolve the problem, or get you pointed in the right direction. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us).

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post

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Re: Interesting talk with Billing

I understand all this, but.....

Everything I want to have auto-renew is set to that.

My payment method didn't expire, it's a brand new card, GoDaddy themselves, charged the card 24 hours before they, well I can't seem to figure out if they even tried to charge the card.
I've also had this account since 2014, I've never had this problem before.

I really put this up here because I thought people would be interested to know that when I told them I wasn't going to continue service with them unless I got an answer, the answer I got was "That's too bad, can I help you something else?". That's not what I would call customer service.