cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
New

Negative customer support experience

I am extremely enraged and angry at the level of rudeness and harshness i just experienced today from Godaddy customer support representative.

 

Fist off let me be very clear on one thing: I have always received top notch customer support from Godaddy and always proud myself to be a happy customer for years. However what I experienced today what just besides. It is not really what was said but the way it was said.

 

Today Tuesday 7/21/2020 at exactly 12:31 AM

Support Agent name is so called Jean or Gene

 

I had simply called in to receive hosting support for my domain. This agent SHOULD NEVER; I repeat NEVER work in customer support or any customer service industry. Not only this agent was rushing on the phone, but she had a highly harsh tone and was highly undermining. She raised her voice at me and when I nicely asked to speak to another agent or a supervisor she said and i quote "What the ......".

 

We all know what that means when someone says that. The simple fact that a Godaddy agent will even want to use such derogatory expressions should be grounds for major concern. Today for the very first time in about 6 years I am contemplating moving all my business to another provider.

 

Few things that are important in customer service skills:

 

- Patience

- Professionalism

- Taking the time to understand the need of the customer

- Friendly tone is a must

- A can do attitude

- A welcoming behavior towards the customer.

1 REPLY 1
Community Manager

This conversation is closed while under review by the GoDaddy Community team. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.