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On hold for 35 min (and counting)

Is there anyone answering phones?  I was told a 10 minute wait time and it's been over 35 minutes now.  You'd think their online chat would be available, it's not.  Just purchased another email account and it won't let me set it up.

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Super User III
Super User III
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Re: On hold for 35 min (and counting)

@NARKOSIS 

 

I am going to reference https://www.godaddy.com/community/Account-Management/Customer-Service-1-5-Hour-plus-Call-waiting-tim... for GoDaddy's response about the extended wait times. 

 

If you are not in the US you may want to use a VPN to connect to chat, not sure why this is, but sometimes people have better success connecting to chat this way. 

 

Please also be aware that when you first connect with chat it is a bot to help direct you to the correct live person. Also be aware that as more people are going to chat the wait in that queue maybe longer than usual as well.

 

 

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* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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1 REPLY 1
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Super User III
Super User III
Solution

Re: On hold for 35 min (and counting)

@NARKOSIS 

 

I am going to reference https://www.godaddy.com/community/Account-Management/Customer-Service-1-5-Hour-plus-Call-waiting-tim... for GoDaddy's response about the extended wait times. 

 

If you are not in the US you may want to use a VPN to connect to chat, not sure why this is, but sometimes people have better success connecting to chat this way. 

 

Please also be aware that when you first connect with chat it is a bot to help direct you to the correct live person. Also be aware that as more people are going to chat the wait in that queue maybe longer than usual as well.

 

 

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post