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Unable to add new payment method - CAPTCHA not working

Hi there, 

I cannot add a new payment method. Everything works fin until the last stage where you have to confirm you are not a robot with CAPTCHA. I click on one picture and then everything goes blank. I have tried refreshing the page and starting again but in vain.

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Community Manager
Community Manager
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Re: Unable to add new payment method - CAPTCHA not working

Hi @Funnyart. Thanks for posting. Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, you'll want to try to connect with a GoDaddy Guide. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

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Community Manager
Community Manager
Solution

Re: Unable to add new payment method - CAPTCHA not working

Hi @Funnyart. Thanks for posting. Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, you'll want to try to connect with a GoDaddy Guide. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

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Re: Unable to add new payment method - CAPTCHA not working

Thank you JessW. Clearing caches didn't help but using a different browser did!