cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
New

FTP Won't Connect

My attempts to use FTP result in timeouts.  Even from a naked command prompt, I never get a request for username.  CPanel seems to work fine for configuring FTP accounts, but I can't reach them from FileZilla or even the command prompt.
Oddly (?), my GoDaddy domains hosted at other sites work fine with FTP.

2 REPLIES 2
Highlighted
Former Employee

Re: FTP Won't Connect

Hi @JEPJR sorry that you are having issues with connecting to your hosting via FTP. Sounds like a possible network issue if are not even getting a request for a a username from command prompt. I would recommend running a trace route to see if there are any network issues between your location and your servers location. Here is how to run a trace on PC and on Mac. Hope this helps with troubleshooting the issue. Best regards, Brett M

GoDaddy | Customer Care | Hosting Support
24/7 support available at x.co/247support
Highlighted
New

Re: FTP Won't Connect

@BrettMaverick tracert runs to completion.  There are a couple of timeouts on the intermediate hops.  But I notice the same thing when running tracert on my sites hosted by other than GoDaddy.  Just the GoDaddy site fails the FTP connect.