I'm working for a company they have given their account access to me to upload their wordpress site. They already bought a domain and hosting server but whenever I check web hosting tab there's only one server for their other site and the server for wordpress site isn't showing it shows this error "We couldn't load some of your WordPress sites, please try again"
That's typically a caching issue. Try opening up the site in an incognito or private window to see if the issue stops. If that's not the issue, it may be a system glitch and you will likely need to have your client call in or live chat with support to find a resolution.
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