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    Creating a password to access private pages fails

    When a user attempts to create a password (to access private pages) via the link emailed to them when the website manager "Grants Access" to the pages. It fails with the following error reported "Something went wrong. No changes were made.". Can you advise how to fix this?

     

    Also it should be noted if a user "Creates an Account" by accessing a private page for the first time - the email that is meant to be send to them to invite them to create their password - appears not be sent to them!

     

    Mant thanks Tony

    1 REPLY 1
    RachelM
    Community Manager

    HI @CoolDudesCrib! Hmmm...I really think you should call our Customer Care team to have them look at your site and help you to solve this issue. You can reach them 7 days a week, 24 hours a day here. Good luck and please come back and share the solution to get it fixed so other community members who may have this issue can see the solution, Thanks! 

    RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.