AI Chatbots are virtual assistants that can engage customers 24×7 and improve customer experience. Chatbots are easily scalable to manage customer requests with instant responses and boost customer satisfaction.
The main advantages of chatbots for customers are as follows:
24*7 support– You can not rely on support agents for 24×7 support. Anytime response is important even after business hours when the team is not available. Chatbots can manage such customer queries with automated responses.
Instant answers – Customers simply do not like to wait for assistance — any wait time can lead to frustration and potential churn. Chatbots are a smarter way to ensure that customers receive the instant response that they demand.
Orders & bookings– 47% of consumers would buy items from a chatbot. Hence businesses can leverage chatbots to automate bookings of orders and appointments so that customers can instantly book from the website or Facebook page.