So I wrote about my website being deleted by godaddy. An admin replied to my post, then marked his answer as the solution before I could provide any feedback.
Supposedly I will receive an email from customer service when they verify the product was on end of life.
We are all human and mistakes happen. It is not the mistake that matters but how it is dealt with that does.
Interacting with godaddy tends to leave a salty taste. It could be more pleasant and the optics of closing a thread to comment/feedback before any could be provided is bad.
Solved! Go to Solution.
@AaronS I understand you are in a frustrating situation and I hope your community experience does not add to it. If a post answers the question it's marked as a solution, this should not be misconstrued to mean the problem has been fixed. There is not a set time frame to close topics, it's done when it seems the conversation is complete to keep things organized and avoid being diverted into unrelated subjects.
Unfortunately the answer for your situation is to work directly with support, if there's still a possibility to rollback your website they would be the only people who could do it.
@AaronS My kudo is broken or I'd kudo you. I absolutely agree. They should not be closing threads until ample response time has been given.
I don't believe the thread should be closed until the issue is completed. So, for instance, if people are asking for a feature that isn't available yet, the community needs to be able to chime in on it and how they'd like to see it work (or not work) during the update process. Then once it's rolled out, it should remain open for a period in order for the community to give feedback after using it.
Hey @AaronS. Thanks for the feedback. I've reopened the post in question if you'd like to make follow up comments. We typically do leave posts open to give topic participants the opportunity to follow up. It looks like there was a miscommunication on our end and one of our moderators closed the post early.
@nbm Take no offense. Super Users have been working with Moderates testing how long to leave threads open. It is a tradeoff as people need time to read and reply to threads, but too long it gets messy. Your thread is now marked as a suggestion and opened if there is something you need to add.
We're sorry that you were not more specific about the area (your GoDaddy account) in which you voiced a valid concern. The notifications within a GoDaddy account - as well as the Community account - are able to be customized to your needs. After logging into the GoDaddy account, click on your profile icon in the upper right corner of the screen. Choose account settings and scroll down to the "Contact Preferences" box. You are provided several areas - Text Messages, Emails, etc - to dictate what type of contact you will, and will not, allow from GoDaddy. We always recommend the "Account Summary and Updates" to avoid expiration and loss of products from the account.
As this is on an older posting, resolved months ago, we will be closing this thread. If you have further questions about your account, please contact our support team at one of the numbers below, or start a new post in the appropriate forum.