Cannot register .cn domain name - Verification Failed

[srijit92]

Hi,

I have been trying to register a .cn domain name. Being an Indian Citizen I am supposed to upload Passport Scan. So I scanned Front and Back Page of Passport containing Name, Address, Passport No, and photo which matched with the Domain Contact Information exactly.

But twice it was rejected with the following reason - The image on the document you uploaded was not the entire ID page.

Any help is highly appreciated.

Thanks,

Srijit B

[TLH]

Hi @srijit92,

Welcome to the Community!

Make sure that when you take the pictures of your ID, you don't crop the edges. All information must show as though you were handing the actual passport to another person for review. 

[srijit92]

Did that for atleaast 5 times now. Clicked the photos and uploaded too without any edit / crop. But same error every time.

GoDaddy support is also not answering regarding the solution. 😞

[scenium]

@srijit92 Hello, I was wondering how did you sorted out the problem ? what was the problem ? It's been 16 times I upload my passport and still failed email notification. Support don't know either !! What else ?

[srijit92]

I faced the same harassment!.

I had to escalate the case. Also DM'd their twitter handle. Then only some
one from their verification mailed me to upload a photo of only front page.
I did that and after that it was verified. After a day ou will also get a
certificate from the China Registrar.

--
Thanks & Regards,
Srijit Banerjee

[scenium]

@srijit92 thanks for your reply, they have escalated hundred time. They all tell me something different. the official opening of my website is on 20th of May and still nothing. Can you explain about -- > DM'd their twitter handle ? I need to send them message on their twitter account ? thanks in advance for your help 

[srijit92]

Use this and message them on twitter - @GoDaddyHelp


--
Thanks & Regards,
Srijit Banerjee

[scenium]

@srijit92  okay thanks I appreciate 

[DXBDXB]

Did you get this solved in the end? I'm in the same boat. 

[CindyNixon]

Hi @srijit92 ,

Thanks for posting this Questions.

This can happen when the internet connection fails or if the internet browser has been closed during the registration.

OR

Make sure that you have upload your passport picture clear so that the information on it must be clear to read.

Thanks

( Dapper Reivews )

[TLH · Accepted solution]

Hi @DXBDXB,

Welcome to the Community!

The registration of a .CN domain has very specific Registry requirements. This article will help you understand the registration process and gives more information about activation and the documentation needed.