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I can't ftp or view my wordpress page, everyone help!

Hello,

I have bought a domain www.rrsolutions.online, install wordpress and I can not enter the domain name when I put the ip on the page leaving the notice that comes soon from godaddy. FTP works only with the ip. and the email if it works with office 365.

How can I make this work well?

Thank you
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Solution

Re: I can't ftp or view my wordpress page, everyone help!

Hi @jrodriguezd ,

 

From the screenshot it looks like you are running a cPanel installation with WP.  I have seen this screen under a couple of different conditions.  How long ago did you update your DNS settings? These updates may take up to 24 hours.  Have you set your DNS settings to point to the correct IP for your cPanel?  Incorrect DNS zone settings (under your domains tab if you are registered here at GoDaddy) can also cause this.  Make sure your permalink definitions are correct in WP.

 

Hope this helps,

James

Not Just Pretty Sites, Pretty Doggone Smart Sites

Re: I can't ftp or view my wordpress page, everyone help!

 
 
thanks for your prompt response, the domain will buy it on 12. I send a file with the configuration of godaddy dns.

Thank you

; SOA Record
rrsolutions.online. 3600 IN SOA ns27.domaincontrol.com. dns.jomax.net. (
2019061303
28800
7200
604800
3600
)

; A Records
@ 600 IN A Parked

; CNAME Records
autodiscover 3600 IN CNAME autodiscover.outlook.com.
email 3600 IN CNAME email.secureserver.net.
lyncdiscover 3600 IN CNAME webdir.online.lync.com.
msoid 3600 IN CNAME clientconfig.microsoftonline-p.net.
sip 3600 IN CNAME sipdir.online.lync.com.
www 3600 IN CNAME @
_domainconnect 3600 IN CNAME _domainconnect.gd.domaincontrol.com.

; MX Records
@ 3600 IN MX 0 rrsolutions-online.mail.protection.outlook.com.

; TXT Records
@ 3600 IN TXT "NETORGFT5239756.onmicrosoft.com"
@ 3600 IN TXT "v=spf1 include:spf.protection.outlook.com -all"

; SRV Records
_sip._tls.@ 3600 IN SRV 100 1 443 sipdir.online.lync.com.
_sipfederationtls._tcp.@ 3600 IN SRV 100 1 5061 sipfed.online.lync.com.

; AAAA Records

; CAA Records

; NS Records
@ 3600 IN NS ns27.domaincontrol.com.
@ 3600 IN NS ns28.domaincontrol.com.

 
Moderator
Moderator
Solution

Re: I can't ftp or view my wordpress page, everyone help!

Hi @jrodriguezd,

 

An external lookup of your domain shows that it is not directed to the IP address on the hosting plan with GoDaddy. Please update the A Record on the domain, replacing the parked address with the IP address that shows in your hosting dashboard. Be sure to allow 24-48 hours (on the outside) for the DNS to resolve. You should then see your website and be successful with the FTP.

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support
New

Re: I can't ftp or view my wordpress page, everyone help!

Excuse me sir, where on go-daddy can i find my ftp credentials, I've been looking for hours.

Moderator
Moderator

Re: I can't ftp or view my wordpress page, everyone help!

Hi @xoboy,

 

Welcome to the Community!

You can use these instructions to see and edit your FTP settings in a cPanel hosting plan. Feel free to check out our cPanel forum area for further help in this type of hosting. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support