If possible, try completing the payee process from a different browser to see if it allows you to complete it without any errors. If you get the same error across multiple browsers, please reach out to our live support teams so we can run some real time connection tests with you. Thanks!
Hello again, it seems that i can't reach the live support by telephone, any other ways to reach them ?
and about problem, i even tried another laptop, but the same error
maybe it's something with my account not the browser or the device
Hello @rulman, we do offer a live chat option as an alternative to calling in. Chat can be accessed by clicking on the "Product Support" link at the bottom of our United States homepage. The hours of operation for chat are Monday through Friday from 5AM to 6PM (Arizona, USA time zone). Chat is available at the time of this message.