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Can't receive Gmail on Workspace email account

Hi everyone!

I have an email account on Workspace and I am not able to receive emails from Gmail accounts specifically. All other email providers seem to work fine. Any suggestions?

Thanks!

9 REPLIES 9
Community Manager
Community Manager

Re: Can't receive Gmail on Workspace email account

Hi @mfirim. Welcome to GoDaddy Community!

 

If the email is getting rejected by our servers, then a bounceback should be getting sent to the sending Gmail account. If you can get a copy of the bounceback and provide it here, that may help others help you identify a cause for this. Hope you're able to get it figured out!

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Re: Can't receive Gmail on Workspace email account

I am having the same problem. here is the error message:

 

Delivery to the following recipient failed permanently:

     example@example.club

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain example.club by smtp.secureserver.net. [72.167.238.29].

The error that the other server returned was:
550 5.1.1 <example@example.club> Recipient not found.  <http://x.co/irbounce>


----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=message-id:mime-version:to:from:subject:date:importance;
        bh=2CTOD71MTsSpGdbNwJTssCqc2SWUfdXuKXGUnqiQfRc=;
        b=V0mz+07F100YLvx7VvS8kzpyo21DNYARXn+Nei0haIUR/5yvVs2eQDGlme9P+Kjer6
         87B6RhA+iqR9WVW2DlzKl3PLd6iEfBpBGWMuVz4B2Xl+4L3nt1DvNvo187rbUuiUuQRg
         3RAg3RlgrNUxQkKSnOentzgX/4Df8XO4QJGtcYRA7Kd8oQMqh+gFgov4t7xbZxn5hX5/
         LI/ncysl+nyKclJYDicxl8oEUAdCKcLc5EkbnvkhM+3+NaR6RiwUCNlK2B3lqGU+V1KV
         i8fbV/ExPjsIVTZYPpvo8qu7M4rsAH38nRapRFzku6hUvrJAWpeifT5mey7BR7EaUmlT
         JNog==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20130820;
        h=x-gm-message-state:message-id:mime-version:to:from:subject:date
         :importance;
        bh=2CTOD71MTsSpGdbNwJTssCqc2SWUfdXuKXGUnqiQfRc=;
        b=ZLtRDquJc7lyvgtxh1+R4hnzLOamJ4nQ8SElzgI0OFhyA6rVjfjA4T7E5OPNACY8jf
         jpsNjc2VeKM+Yqj7LEqyXOQ2sCc9dZJMVDh+unW5SXFYZAzx+fFcUmU84RBF82NcYKLw
         1dC0jnbPaSALSoTICJNecQCzzg+2ezguuzB7MFgQRFdiC0HvHKJl+4Jel8OJn16s5esL
         MbcLqwGp0OiI4ODSLDPM8YbOYnUfvpnL3xQlnb0r3su35anU/QSg4mpAF3hd1UPCarnP
         0WCohB2L3cv9PIreAX+ligz4okmE7C7t9uMYkV2d9B1utiKTqd1T0QTukcHvQqx9SuLS
         QHrQ==
X-Gm-Message-State: AA6/9RmkFXU8YSifK4a8FRna3ds0jdETd+dINW8cjOScQDmmVgjBUTg28mCpxhHRBskT/w==
X-Received: by 10.36.124.10 with SMTP id a10mr450077itd.96.1476222162637;
        Tue, 11 Oct 2016 14:42:42 -0700 (PDT)
Return-Path: <example@gmail.com>
Received: from ?IPv6:::ffff:192.168.1.102? ([98.223.171.32])
        by smtp.gmail.com with ESMTPSA id 86sm2312005ioj.38.2016.10.11.14.42.41
        for <example@example.club>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Tue, 11 Oct 2016 14:42:41 -0700 (PDT)
Message-ID: <57fd5cd1.d9096b0a.61260.8575@mx.google.com>
MIME-Version: 1.0
To: "example@example.club" <example@example.club>
From: <example@gmail.com>
Subject: Test
Date: Tue, 11 Oct 2016 16:42:40 -0500
Importance: normal
X-Priority: 3
Content-Type: multipart/alternative;
        boundary="_E5DE8A0D-DCA5-4027-AF06-ACCA0AB9786F_"

Moderator
Moderator

Re: Can't receive Gmail on Workspace email account

Hey @brsgaming804,

 

Welcome to the community! Smiley Happy

 

I see your trace has been modified to remove a few specific details, but i think I recognize the issue. The "Recipient not found" error is something I commonly see for one of two reasons.

 

The first, the email address sent to may not exist. The second, MX records on the domain name for the recipient address are not setup correctly.  If the email address is a Workspace email account, you'll want to check the MX settings here.

 

Let us know if that helps. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Can't receive email. Please help

Hi, I have tried to test receiving email by send test email from Gmail to godaddy hosting email, and Gmail announces that:

 

Delivery to the following recipient failed permanently: sales@domain.com Technical details of permanent failure:

 

Google tried to deliver your message, but it was rejected by the server for the recipient domain domain.com by smtp.secureserver.net. [72.167.238.29].

 

The error that the other server returned was: 550 5.1.1 <sales@domain.com>

 

Recipient not found. Delivery to the following recipient failed permanently: sales@domain.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain domain.com by smtp.secureserver.net. [72.167.238.29].

 

 

Please check again

Helper I

Re: Can't receive email. Please help

Same... domain is godsownblog.com. DNS settings are correct. forwarding address does indeed exist.

 

Gmail Account with GoDaddy Domain stopped working

Hi!  for the past couple of days I've been getting the following error whenever I send an email to my godaddy domain email that I set up with gmail:

 


Final-Recipient: rfc822; smeermaker@getsmeerd.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail.getsmeerd.com. (208.43.49.137, the server for the domain getsmeerd.com.)
Diagnostic-Code: smtp; 550 <smeermaker@getsmeerd.com> No such user here
Last-Attempt-Date: Sat, 02 Sep 2017 12:52:52 -0700 (PDT)

 

getsmeerd.com is my domain registered via godaddy.  Help is greatly appreciated as I don't know what to do.  Thanks!

New

Re: Gmail Account with GoDaddy Domain stopped working

Hey everyone, I have been having the same issue for a long time.  Not only is gmail not getting to me (except ones that have my email in their contacts like my wife's email) but many of my clients.  It is very difficult to do business when your clients can't reach you.  I was able to set up gmail to catch all emails going to my GoDaddy email.  

 

The only difference on my end, people are not receiving an error message, the emails are not getting to my email.  

 

I don't see any solutions here yet.  

 

Have any of you switched to either Outlook (What GoDaddy is pushing) or Blue Host email?  

Re: Gmail Account with GoDaddy Domain stopped working

having the same problem for some time now. any resolution?

Helper I

Re: Gmail Account with GoDaddy Domain stopped working

Not Outlook or Blue Host, but we are seriously considering moving email to g-suite. For GoDaddy to force it and provide no way to opt out of their relays is a bit ridiculous and getting old.