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Roundcube error - DATABASE ERROR: CONNECTION FAILED!

Can anyone help me please. I receive the following error whenever I try to access roundcube:

 

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.

 

I have tried to create a new email account but still does not work. It used to work and stopped for some reason. Does anyone know how to fix this as I really like roundcube.

 

Thanks,

MatthewAuckland

2 REPLIES 2
Moderator
Moderator

Hey @matthewauckland,

 

Afraid I'm no0t familiar with this application, but I did managed to locate another community forum that had a similar discussion about this error here. Hopefully their solution will help you out. Let us know how it goes.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

As this is webmail tool is provided through cpannel, the third party instructions imply knowledge to have shell access to the application to make changes which I cannot do. Any ideas?