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SMTP Suddenly stop Working on Outlook2013 and IOS MAil. HELP!!

Hello! PLease HELP!!

POP incoming server working, But the SMTP Server says it cant connect. Only works on webmail, but i must use in Outlook 2013. TEch Support sent me to Outlook support, but they send me to the Godadday team since its there server.  ALready Check, Ports DNS and SMTP Relays.

 

Also SMTP server wont work on Outlook App nor IOS Mail. 

Any Suggestions? 

 

 

 

 

4 REPLIES 4
Super User III
Super User III

Re: SMTP Suddenly stop Working on Outlook2013 and IOS MAil. HELP!!

@VickySB 

 

Are you using GoDaddy's Workspace Email or a cPanel / VPS server?

 

What is your domain / what is the SMTP server you are using?

Depending on your answer to these questions it maybe a few different issues

 

Philip



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Re: SMTP Suddenly stop Working on Outlook2013 and IOS MAil. HELP!!

Hello!

 

thanks for the response, its  Workspace Email , printmastershn.com domain using the smtpout.securesver.net no ssl with port 80 o 25. all other email dont have issues with sending/receiving, just me.

 

please let me know, any advice is welcome!

V

Super User III
Super User III

Re: SMTP Suddenly stop Working on Outlook2013 and IOS MAil. HELP!!

@VickySB 

 

Sorry for not reply until this morning....

1) Is this still an issue?

2) Can you send mail via the webmail interface?

 

If the answer to both is yes.... the first thing I'd suggest is resetting your WorkSpace email password and then update the password on all your devices.

 

If it still isn't working.... the next step I would do is change the port to the 465 and enable SSL (best practice anyways)

 

If it still isn't working after that, you will have to reach out to GoDaddy support as it maybe something with your account that needs to be reset.

 



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Solution

Re: SMTP Suddenly stop Working on Outlook2013 and IOS MAil. HELP!!

Hi,

Fix for an IMAP account.
0) For pop account, backup all email and related notes.
1) Go into accounts & passwords on your iphone. Delete the godaddy email account.
2) Add account back
3) Test by sending an email and test by receiving an email.

This worked for me today, on my IMAP godaddy account. On my iPhone i was able to receive messages but not send. Sometimes the accounts, for who knows what reason, need to be deleted and added back.

Hope this helps resolve your issue like it just did mine.

I do understand you use a pop account and would suggest backing up your emails and notes PRIOR to using my steps.