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Webmail password won't work every morning till being reset daily

For the last two mornings, (starting on 8-2-16), my password that I use to log into my webmail account won't work.  Says it's invalid.  I have been able to circumvent it by going into Godaddy.com and resetting my passwork.  But that is not acceptable.  Have been using webmail email for 10 years.  Love how it works.  First time this issue has occurred.  Talk to a person yesterday at Godaddy, who guided me through the resetting of my password the first time.  I assumed all would be fine.  Unfortunately, this morning, it is happening again.  Had to reset the password and all is fine.

 

What is this issue?  I've tried different computers and all have the same issues, until I reset the password, then they all are fine.

5 REPLIES 5
Employee
Employee

Re: Webmail password won't work every morning till being reset daily

Hello @kwestprint!

 

Welcome to the Community! I've moved your post to a board that fits your question a little better. You posted on the board reserved for introductions. Hopefully this will help get your post some views. Though, I would suggest reaching out to our support team on this when you can. Thanks!

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Webmail password won't work every morning till being reset daily

I have the same problem with Webmail.  Each day I must login to GoDaddy and reset

the password.  Usually, I just reset to the same password.  The webmail login lasts for a day, 

then must be reset again.  I receive that same message.  Customer support does not know the 

how to resolve the problem.  

 

 

Moderator
Moderator

Re: Webmail password won't work every morning till being reset daily

Hey @GeraldVS,

 

I commonly hear of this happening if there has been too many access attempts with an invalid login on the email address in question, in which a password reset removes a lock status placed on the address for security purposes. 

Do you have any desktop tools installed with that might be linked to an old calendar using an incorrect Password? The automated attempts to login could be causing a login lock on the account. The other possibility could be just a browser issue with caching/auto-filling an old password into the account. 

 

Let us  know if that helps.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Webmail password won't work every morning till being reset daily

thank you

Re: Webmail password won't work every morning till being reset daily

I have had the same problem for 4 days now. this is ridiculous. I don't have anything that could be connected that could be interfering, I deleted my saved passwords on Google and I tried using MS Edge. That worked for one day and I'm back to the same problem. I've spent more time waiting for and talking to tech support than working. They send me a password change on my second email, I change my password, it works for a couple of times and then it doesn't work again.