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receiving email not working

Hi,

 

my godaddy office 365 email has stopped working,

and all email I try to send to it gets rejected with the message "account not found"

 

Final-Recipient: rfc822; info@eslda.se
Action: failed
Status: 5.1.1
Remote-MTA: dns; smtp.secureserver.net. (68.178.213.37, the server for the
 domain eslda.se.)
Diagnostic-Code: smtp; 550 5.1.1 <info@eslda.se> Recipient not found.  <http://x.co/irbounce>
Last-Attempt-Date: Sat, 25 Nov 2017 09:44:19 -0800 (PST)

 

Any ideas about how one should go about to try to fix it?

 

 

1 REPLY 1
Employee
Employee

Re: receiving email not working

Hello @eslda

 

Thank you for posting. That error message means the email address does not exist on our server. This can mean a few things. Either the address is misspelled, doesn't exist, or the MX records for the domain are not pointing to our server. Check these things out and if you're still having trouble, let our support team know. 

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support