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Helper III

Problems with FTP (again)

Hey guys,

 

I have just reinstalled FileZilla onto my laptop and managed to get the settings for it from my old laptop and used it to set up the ftp for my website.

 

Now, when I go into getting a connection set up, I first get this box:

 

 

forGodaddy.jpg

 

And then I get this message once I press 'OK'.

forGodaddy2.jpgCan anyone tell me what's going on, please?

 

 

 

Damo

"Man is still the most extraordinary computer of all." - John F. Kennedy

1 REPLY 1
Community Manager
Community Manager
Solution

Re: Problems with FTP (again)

Hi @damouk23. A 530 error usually means that the username or password don't match for the account you're trying to access. You may want to try resetting the FTP password to see if that helps. If it doesn't, then there might be an issue with the account in which case you'd need to connect with our hosting team so they can take a look. I hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.