Can't upload SSL certificate

[mohamedsaad]

Hello Sir,

We have hosted site in GoDaddy

We have third party issued SSL, when we try to upload the .crt file, we got this message:

"The system failed to save the private key to your account. The key could not be processed. Please make sure it is in the correct format."

Also we got the same message if we tried to paste the certificate text rather than uploading it

[CG]

Hey @mohamedsaad,

Welcome to the community!

Are you trying to install this SSL to a cPanel shared hosting plan? If so, you want to make sure you're following the installation instructions we have for third party SSL certificates here.