I have the exact same issue as this post.
I have spoken to 2 agents in the past few hours, the first agent had absolutely no clue what I was asking. The second agent was slightly more helpful but still did not resolve the issue.
We have a certificate that has failed the PCI scan, I checked it using the GoDaddy tool which also found the same issue - I can't post the image as it won't then post for some reason.
The SSL checker does not say how to use a new chain, none of your tech suppot guys appear to even remotely understand what the chain is. Can anyone help? many thanks, Andrew