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Contacts Deleted after SmartLine Call

 

Anyone have a solution for this?  I have contacts listed in my phone's native contact app.  The app has the contacts tied to my gmail account.  I use smartline and occassionally after I get a call or make a call through smartline my contact is deleted.  Deleted completely from my gmail account contacts....Support says it is not possible, but I've watched it happen.  

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Re: Contacts Deleted after SmartLine Call

Should have mentioned -- Android, Samsung Galaxy J7V