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SmartLine App showing notifications but not specific text

When someone texts me it shows a notification on my app icon, but when i open my app and refresh my message timeline it doesn’t show me who sent a text or that there is one unless i click on every contact message and it loads inside the text. Has anyone had this problem and resolved it?

It’s becoming more of a hassle than help.
4 REPLIES 4

Re: SmartLine App showing notifications but not specific text

I have the same problem but not just texts. It might take 10 min to 8 hrs to update/show up on the timeline. Also when the timeline goes to refresh it never stops as well, the gear keeps spinning or freezes.
Product Team
Product Team

Re: SmartLine App showing notifications but not specific text

Hello @Bryanna7761 & @opg-gopher

 

Thanks for reaching out!

 

We did have some issues over the last few days that could’ve induced those kinds of symptoms where your Timeline data doesn't show the most recent events. We believe we have addressed the problem. 

 

If the problem still exists for you, trying un-installing an reinstalling.

 

Thanks,

Helen

Re: SmartLine App showing notifications but not specific text

I get notification badges on my app but there’s nothing linked to those notifications in the app after I open it. Also no missed call or voicemail button which is silly.
Product Team
Product Team

Re: SmartLine App showing notifications but not specific text

Hello @handymanj 

 

Thanks for reaching out!

 

Try signing out and signing back in again and see if that helps resolves your issue.

 

Thanks,

Helen