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Unable to send texts from my SmartLine number

Hey,

I’m unable to send or receive texts from my SmartLine number. When I attempt to send a text, I receive a “Message failed to send” error message. Im unable to receive texts as well. Without this ability, I will need to cancel my subscription. Please help.
6 REPLIES 6

Re: Unable to send texts from my SmartLine number

Same issue and online chat has a 26 minute wait!
Moderator
Moderator

Re: Unable to send texts from my SmartLine number

Hey @Fayres01@Goodconsumer69,

 

Was either of you able to get through to someone who can assist with your account?

 

Perhaps if you could share more details about the specific error message that's appearing when you attempt to send out a text message, other members here who utilize SmartLine might be able to share some insight on how to work out the issue. Otherwise, I would suggest continuing to reach out to our live support so they can better assist you with the affected account.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Unable to send texts from my SmartLine number

As I put in my original post, when attempting to send texts I receive the error message had reads “text failed to send”
Product Team
Product Team

Re: Unable to send texts from my SmartLine number

Hello @Fayres01 @Goodconsumer69,

 

For immediate assistance please contact our US based 24/7 customer care team at 480-463-8715.  You can also private message me (click on my name) and provide me your SmartLine # and the number you're trying to text.

 

If it's not a setup issue, then it could be one of the following reasons:

1) You're trying to send a message to a non-text enabled number such as a landline

2) You're trying to send a message to an non-US number.  We don't support international texting yet

 

Thanks,

Helen

Re: Unable to send texts from my SmartLine number

Hello Helen I have been on the with your support unable to text anyone unless it’s a SmartLine number please help

Re: Unable to send texts from my SmartLine number

Same issue here. Did this get resolved?