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Unable to use number keys to answer a call using an iphone - incoming call requires selection

I have an incoming call that requires a selection  for example press 1 answer this call and while it was working for a few days, now it is not.  please help this is a very important call . 



Hi @Gshumate07,


Welcome to the Community!

Please clarify the issue you're having. Are you saying that when you're prompted to touch the "1" button on the iPhone keypad, nothing happens? Or that you're not able to get to the number keypad to touch that call option of "1"? (If not, you'll need to click "Hide" in the lower right of the call screen.)



TLH - GoDaddy | Community Moderator
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