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Go Daddy installed a firewall that crashed my site!!!!!! Help

To Whom can help,

I had godaddy install a firewall and the best hosting server they offer. They installed each on thier own IPS. The Firewall IPS took orders and hid them with out notification to me or my customers. My site is a WP site, I just dont know why they would do this and it failed. I have no record of over 300 orders placed this weekend. Is it common practice to have separate IPs? My fatal error ended up being from WOOcomemerence because of the orders coming through the firewall and not the site!     Any input I would appreciate it.