New theme installation error

[eakaltun]

I regret to have hosting on godaddy. I am in overseas for business meeting and IT people try to install new theme. After many attempts we receive following error:

PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/hosrec/public_html/wp-content/themes/Vertex/front-page.php on line 131

On the other hand, chat support is not working and I dont see any option to ask help via email. It is really annoying. I cannot reach support team. What can I do?

[eakaltun]

does anyone know how to reach email support?

[MithunRaj]

you can reach through call support at https://in.godaddy.com/contact-us.aspx

[dharm81984 · Accepted solution]

@eakaltun 1. You change the "ini" file to increase the memory size for the uploading.