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Plug-ins not working

Hi, I have installed a simple plug-in that allows SVG files to be recognised but it doesn't seem to be working. I have also installed a Lightbox plug-in but that also isn't working.


Does anyone have any suggestions?


Thanks in advance.

Helper V



The plugin settings is not working?, or the browser is not executing...

Are you able to successfully configure the plugin settings?, or you're getting an error...

Have you tried testing on different browsers?, or devices...


Looking forward to hear from you...




Praveen Thomas 

GoDaddy 24/7 Support

Hi Praveen,


I haven't tested it on different browsers, I will give it a try. The SVG plug-in has no settings but I uploaded an SVG file and it wouldn't work. There aren't even any user instructions as you are just meant to install and be able to use SVG files so I can't see how I have done anything wrong.


With the Lightbox plug-in, I can see all the settings and it says that images should automatically open in a Lightbox but it doesn't work. I seem to remember on a previous website I did that Ninja forms was blocking some things so not sure if that could be the case here or not.






Please test on different browsers, and devices...

Please check the above article to enable SVG support to WP...

For Lightbox Plugin you may have to add shortcodes to activate the plugin...

The shortcodes are used to enable and disable effects...


Hope this helps




Praveen Thomas

GoDaddy 24/7 Support