Some users not able to log into website

[BeckyGoldsmith]

We have our members only section password protected.  Some of our users continually have issues logging in.  This includes me as of today.

[Muse · Accepted solution]

@BeckyGoldsmith 

Hmmmm...  Since it is only some of your users it must be something specific to them.   Can you ask them if they have any ad blocking/tracking add-ons installed on their browsers?  Of if they have cookies turned off/blocked in their browser settings?

If they are, ask them to add your site to their approved websites in the Privacy and Security > Cookies and Site Data settings of their browser.

These two things will mess with logins as there are "good" cookies that are used to facilitate the login process. 

HTH! 😉