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Cannot access cpanel

Tried to login to cpanel, but with this error. It was down since Tuesday. Anyone has same issue?





And I can see backup file, but the download button was disabled, don't know why. 


I was trying to access my emails on the Webmail,
I've noticed that i cannot login to any one of them ,
so i tried to access them from the cpanel ,
and when i get to the cpanel emails i didn't find any email there,
They all have been deleted and i didn't delete them myself and they contain very important work emails on them ,
do you have any backup please so i can restore my emails ,
Thank U very much
Kind regards.