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I can't access my public_html to upload anything to my site

Please help!

I am a novice and a very frustrated one at that.

I'm just trying to upload a 'coming soon' file to the public html folder on my cPanel file manager and NOTHING is happening. 

I called support and he just told me they won't help me with this and told me exactly what I already know/won't work..

I hope someone can help me 😞 

2 REPLIES 2

Re: I can't access my public_html to upload anything to my site

Are you using your primary cpanel username or did you create a new ftp user?

 

If you created a new ftp user the issue may be that you dont have access to the proper directory

 

ie: public_html/ftpusername

 

instead of 

 

public_html

 

this can be corrected by re creating a new user and modifying the directory access level.

 

be sure your index page is located in public_html to resolve correctly.

Mike L. | WebPro
Helper IV
Helper IV

Re: I can't access my public_html to upload anything to my site

To log in through FTP (FileZilla).  You should know the primary credentials of your web hosting.  Follow the video tutorial below.

 

https://youtu.be/J2ai0HvMVd8

 

Thank You.