I am a novice and a very frustrated one at that.
I'm just trying to upload a 'coming soon' file to the public html folder on my cPanel file manager and NOTHING is happening.
I called support and he just told me they won't help me with this and told me exactly what I already know/won't work..
I hope someone can help me 😞
Are you using your primary cpanel username or did you create a new ftp user?
If you created a new ftp user the issue may be that you dont have access to the proper directory
this can be corrected by re creating a new user and modifying the directory access level.
be sure your index page is located in public_html to resolve correctly.
To log in through FTP (FileZilla). You should know the primary credentials of your web hosting. Follow the video tutorial below.