I've had a mysql database (supporting a drupal installation) for about 8 years on godaddy. No problem. Suddenly (on or around November 15th, although hard to know for sure) the drupal site errored out on a mysql error.
The error reported (#1033 - Incorrect information in file) indicates that there is a corruption in the database, but if I look I see that for some reason the InnoDB engine is disabled (looks like overall, but at least for my database.) That would account for the error. But I can't restart my mysql database (on shared hosting), or even know where to look at the my,cnf file.
Godaddy support seems to think this is something outside of their scope as a "content" issue. even though I'm asserting that its a server issue. No changes have been to our setup in probably a year (and that was simply an upgrade of drupal.)
Anybody has any ideas on how to get the appropriate attention for this issue?
You would need to call them back and ask it be sent over to a technician to restart the server. You can reference this document to show them the server/mysql needs to be restarted. The general support team will need to connect you with a hosting technical guide who can get a server technician to do this. Hopefully you already were able to get this resolved but wanted to message you just in case.
Jena C | GoDaddy | Advanced Care | 24/7 support available at x.co/247support |