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Parameter not read correctly after api.php



I put up an online shop with an external extension for a style editor and run into a problem.

If I want to open the extension within the shop, it does not load.


I have been talking to the shop support and they told me that the exact problem is that the routing URL's of the server doesn't work as it should.


The parameters after the php are not passed on correctly to the php, which is apparently a hosting problem or rather a php-settings problem of the host.


They advised us to make sure the 'allow_url_fopen' is active, which it is, but unfortunately didn't solve the problem.


Where can we change the routing options for the api.php?

Or what else could be interfering with the link being read correctly.


We would appreciate any ideas how to solve the problem.


Thank you