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Why can't GoDaddy fix my Cpanel Email?

Called several times, and they say they don't have the troubleshooting tools to fix, or perhaps I should get Office 365 email. Wtf. How hard is this: 

 

There was a temporary problem delivering your message to mary@pcatww.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.
The response was:
DNS Error: 8508179 DNS type 'mx' lookup of pcatww.com responded with code NOERROR 8508179 DNS type 'aaaa' lookup of mail.pcatww.com. responded with code NOERROR 8508179 DNS type 'aaaa' lookup of mail.pcatww.com. had no relevant answers. 8508179 DNS type 'a' lookup of mail.pcatww.com. responded with code NOERROR 8508179 DNS type 'a' lookup of mail.pcatww.com. had no relevant answers.

Reporting-MTA: dns; googlemail.com
Arrival-Date: Sat, 25 Aug 2018 01:37:11 -0700 (PDT)
X-Original-Message-ID: <CAFJDe__XwBch0MGDELb6TgpAt-Sp8oTh7CW4gstf6zi+Wu9=aQ@mail.gmail.com>

Final-Recipient: rfc822; mary@pcatww.com
Action: delayed
Status: 4.0.0
Diagnostic-Code: smtp; DNS Error: 8508179 DNS type 'mx' lookup of pcatww.com responded with code NOERROR
8508179 DNS type 'aaaa' lookup of mail.pcatww.com. responded with code NOERROR
8508179 DNS type 'aaaa' lookup of mail.pcatww.com. had no relevant answers.
8508179 DNS type 'a' lookup of mail.pcatww.com. responded with code NOERROR
8508179 DNS type 'a' lookup of mail.pcatww.com. had no relevant answers.
Last-Attempt-Date: Sun, 26 Aug 2018 03:03:06 -0700 (PDT)
Will-Retry-Until: Tue, 28 Aug 2018 01:37:11 -0700 (PDT)

Thx! 

 

2 REPLIES 2
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Solution

Re: Why can't GoDaddy fix my Cpanel Email?

Hi @Jigs,

 

Thanks for posting. That error indicates your domain's DNS is not set up properly for cPanel email. You will need to configure your domain's DNS for cPanel hosting.

 

Lisi - GoDaddy | Community Moderator
24/7 support available at x.co/247support
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Re: Why can't GoDaddy fix my Cpanel Email?

Thx Lisa, called Daddy a third time, and this time they found the main "A" record had the wrong IP address. Not sure how those kinds of things happen, but the tech said he's seen it before... anyway, everything seems fixed now.