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off site domain doesn't appear in the list of domain to use to create mail

Hi ,

 

I actually need some help, I've redirected a domain from another registrar, modified the MX/A , and tested the new dns and it's pointing in the right direction.

 

But when I access the hosting to create mail for this domain, the domain doesn't appear in the list of domains to use to create mail for.

 

Could anyone help on the matter

 

Thanking you in advance

 

Michael

1 REPLY 1
Community Manager
Community Manager

Re: off site domain doesn't appear in the list of domain to use to create mail

Hi @mikali77. Welcome to GoDaddy Community! Usually, the domain would not appear in your cPanel account if it hasn't been added as an addon domain. You would need to do that first before you can set up email addresses for it. If you've already done that but the domain still isn't appearing, please get in touch with our support team so they can take a look at what's going on. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.