Cancel and refund an order with my Online Store
Occasionally, you may need to cancel orders and refund the purchase price to your customers. GoDaddy Payments automates this process, but if you're using a different payment processor, you can also manually perform this from your dashboard.
- Go to your GoDaddy product page.
- Scroll to Websites + Marketing and select Manage next to your site.
- On your Dashboard, expand Store, and then select Orders.
- On your Orders page, select the unfulfilled order you want to cancel.
- On your chosen unfulfilled order page, select
Menu Options on the top status bar of your order. - From the dropdown menu, select Cancel Order.
- Choose Refund now and select the refunded amount up to the total available, or Skip refund if you want to process the refund later.
- (Optional) A refund email notification will be sent to the customer by default. If you want to prevent this automated email from being sent, uncheck the box.
- Select Cancel & Refund Order.
- Select Yes when asked if you want to cancel this order. Your customer will receive a cancellation email automatically.
- Coordinate the refund with your customer through your chosen payment processor.
- At the bottom of the Order Summary, select Mark Refunded.
Note: Your customer won't be automatically notified of this action.
