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GoDaddy Help

Cancel orders from my online store

Sometimes you may want to cancel an order that a customer placed by mistake.

  1. Go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. In your Dashboard, select Commerce and under Orders choose Orders.
    • For Premium Online Store: In your Dashboard, go to Sales > Orders.
  1. Select the order you want to cancel from your list of orders.
  2. Select three horizontal dots icon next to Fulfill Order, then select Cancel order.
  3. Note: You can not cancel an order once it's been fulfilled.

  4. Select Yes to confirm you want to cancel the order.

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