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Website Security and Backups Help

Get Website Security help

With Website Security, if there’s ever a security concern with your site or you're having problems with backups, we’re here to help.

For detailed malware removal instructions, see Remove malware from my site. For other issues, follow these steps to open a ticket.

  1. Go to your GoDaddy product page.
  2. Under Website Security and Backups, select Manage next to the account you need help with.
  3. Select Cleanup near the top of the page.
  4. Select Product Support, and then select New ticket.
  5. From the Regarding menu, select your issue.
    • Malware or Blacklist Removal Request – Anything involving malware, or your site being blacklisted
    • Website Firewall - Firewall activation or SSL issues, or problems with accessing your site
    • Website Backup – Help with setting up or troubleshooting backups
    • Monitoring – Help with setting up or troubleshooting the monitoring plugin
    When you select an option, the page will refresh and show fields that are specific to the issue or product you selected.
  6. Enter as much information as possible into the fields. Include what you're doing when you see the issue., include URLs and exact error messages. The more information you provide, the faster our team can resolve the issue.


    For Backups and Malware Removal, include your FTP information including FTP host, port, username, and password.

  7. When you are done, select Submit Request.

Review your current Website Security support tickets

  1. Go to your GoDaddy product page.
  2. Under Website Security and Backups, select Manage next to your account.
  3. Select Cleanup near the top of the page.
  4. Select Product Support, and then select the ticket you want to review.

More info


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