Skip to main content
Keep your business open during COVID-19Learn More
Call us
Phone numbers and hours
Help Center

Explore our online help resources

We are experiencing high volume today, and as a result, you may experience longer than usual wait times.

Microsoft 365 from GoDaddy Help

I can't access my multi-factor authentication method

Clear a user's multi-factor authentication (MFA) method so it can be set up again, such as if they lost their phone or uninstalled the Microsoft Authenticator app. This won't delete the sign-in method, so users should manage MFA to edit or delete a method after it's cleared. We recommend adding another sign-in method in case there's ever an issue with the primary method.

These instructions are for Microsoft 365 accounts. If you're trying to sign in to your GoDaddy account, cancel two-step verification (2SV) instead.

Required: You need admin permissions to change MFA settings. For more info, see admin roles from Microsoft.
  1. Sign in to the multi-factor authentication page. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
  2. Select the checkbox next to the user having MFA changed.
  3. Under quick steps, select Manage user settings.
  4. Select the Require selected users to provide contact methods again checkbox.
  5. Select save. The user can now set up MFA again.

More info

Community Related

amraghav's Avatar
No access to account for the last 15 days

6 Replies

Last posted over 1 year ago.

Castillo8745's Avatar
GoDaddy hosting wp-admin problem

1 Replies

Last posted about 2 months ago.

stefanoscloud's Avatar
Cpanel 2FA

1 Replies

Last posted 10 months ago.

Brain652's Avatar
GoDaddy hosting wp-admin problem

1 Replies

Last posted 6 months ago.

Don't see what you are looking for? Search the Community