Skip to main content
Keep your business open during COVID-19Learn More
Call us
Phone numbers and hours
Help Center

Explore our online help resources

We are experiencing high volume today, and as a result, you may experience longer than usual wait times.
BlogHelp

Workspace Email Help

Manually configure email set up on Thunderbird

Learn how to manually configure your Workspace Email account settings on Thunderbird, in case the account detection tool fails. (Set up your email using an auto discovery tool.)

  1. If Thunderbird does not accept your account information, click Manual config. Click manual config
  2. Enter the IMAP SSL settings:
    Server hostname Port SSL/TLS Authentication
    Incoming (IMAP) imap.secureserver.net 993 SSL Normal password
    Outgoing (SMTP) smtpout.secureserver.net 465, 587 SSL Normal password
    Username Workspace Email address

    Note: You can also use POP3 to configure your Workspace Email account settings. See Use POP settings to add my Workspace Email to a client.

  3. Click Re-test.
    Click re-test
  4. Click Done.
  5. Test that your email is set up properly by sending yourself a message from your webmail. When you receive it, reply from Thunderbird to test your outgoing server settings.

    Note: If Thunderbird still cannot verify your account information, please contact customer support

More info

Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Thunderbird is a trademark of the Mozilla Foundation in the United States and/or other countries. All rights reserved.

Community Related

Jwentz87's Avatar
Email for Third Party setup

1 Replies

Last posted over 1 year ago.

p3aul's Avatar
This old help for setting up GD webaccounts out of date

6 Replies

Last posted almost 3 years ago.

tsomo2000's Avatar
Setting up Email - Outlook 2010 - Manually

1 Replies

Last posted over 4 years ago.

ukgreg's Avatar
setting up client- Mozilla Thunderbird

3 Replies

Last posted about 2 years ago.

Don't see what you are looking for? Search the Community