Problems with the GoDaddy Poynt Smart Terminal printer

If your printer won’t print a receipt, or is printing faintly, here are some ways you can troubleshoot it.

Step 1: Check the paper roll

Open the printer to make sure that it’s loaded with a roll of thermal printer paper.

• The Smart Terminal uses thermal printer paper (not ink), so make sure you're using the right kind of printer paper.
• The paper roll should be properly wound, and not too loose.
• It should be oriented so that the end of the paper rolls out from the top.
  

Step 2: Check the battery level

Swipe down twice from the top of the screen to see how much power the battery has. The battery must have 20% or more power to print. If the Smart Terminal has less than 20% power, or if the receipts are printing too lightly, charge the battery by placing the Smart Terminal on its docking station.

Step 3: Reboot and run a test print

1. Power down the Smart Terminal. Press and hold the power button for 3 seconds.
2. Tap Reboot on the menu that appears.
3. After the Smart Terminal reboots, tap Settings on the second page of the Smart Terminal home screen.
4. Test the printer by tapping Accessory, then Test Printer, and then Print Test.

Step 4: Contact customer support

If you’ve tried all of these, and your printer is still not printing, contact customer support. Our GoDaddy Guides are here to help.

More info

• Learn more about how to connect your printer to your Smart Terminal.
• If you need to give a customer another receipt, you can reprint or resend a receipt.