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Microsoft 365 from GoDaddy Help

Set mail destination for my domain at another company

If your domain name's with another registrar or your DNS is managed by another company, you need to update your DNS settings. You’ll need to add your TXT, CNAME, MX, and SRV records before you can use your Microsoft 365 from GoDaddy account.

Step 1: Find your DNS records

  1. Sign in to your Email & Office Dashboard (use your GoDaddy username and password).
  2. At the top of your dashboard, you’ll see a banner saying your email can't receive mail yet. To see your DNS records, select Help me fix this.
    select help me fix this in the banner on dashboard

Step 2: Add and update your DNS records

  1. Sign in to your account with your current DNS host.
    • If you already have an SPF or MX record in your DNS, remove it before adding your GoDaddy records.
  2. TXT Record: Find where to add a TXT record, and then enter the details from your Email & Office Dashboard.
  3. CNAME Records: Find where to add a CNAME record, and then enter the details from your Email & Office Dashboard.
  4. MX Records: Find where to add an MX record, and then enter the details from your Email & Office Dashboard.
  5. SRV Records: Find where to add an SRV record, and then the details from your Email & Office Dashboard.

To verify your new DNS settings, sign in to your account, and then select I updated these settings. Check, please!. When your Microsoft 365 address is ready to go, we'll send you an email. DNS changes could take up to 48 hours to start displaying on the Internet, but will normally be faster.

Help for specific companies:

Related step

More info

  • If there are existing mail destination records on your domain, you need to remove the old records before your Microsoft 365 email will work.