Statement of Support – Microsoft 365

Please review the full Statement of Support to learn more about available support for additional products and services.

Use the links below to find out more about a specific Microsoft 365 service.

  • Microsoft 365

  • Microsoft 365

    The Microsoft 365 Statement of Support applies only to products purchased via GoDaddy.

    Supported:

    • Purchasing or renewing Microsoft 365 accounts
    • Explaining Microsoft 365 features and benefits
    • Setting up user accounts (mailboxes)
    • Explaining how to reset your email password or generate a new temporary password
    • Configuring GoDaddy managed DNS within your account to use Microsoft 365 or providing you the DNS settings needed for DNS hosted elsewhere.
    • Explaining how to enter client settings for supported desktop and mobile email clients (Official list here)
    • Troubleshooting the ability to send and receive email in supported email clients and Outlook online
    • Troubleshooting third-party email clients' email connectivity
    • Explaining how to download and activate Microsoft 365 and included Business Apps on most recent versions of Windows OS, Mac OS, and compatible mobile devices.
    • Explaining how to install and synchronize included OneDrive software with supported desktop and mobile devices.
    • Troubleshooting Microsoft 365 system failures, errors, and degradation. If required, GoDaddy will escalate to Microsoft.
    • Helping you with the getting started basics:
      • Signing into Outlook on the web
      • Sending an email through Outlook on the web
      • Walking you through uploading your first file to OneDrive on the web
      • Showing you how to access, and providing resources on using, included Microsoft apps
      • Explaining included Microsoft 365 security features
    • Migrating from eligible email services using the GoDaddy migration service
    • Navigating and using all included features within the GoDaddy Email & Office dashboard
    • Explaining how to access M365 Admin Panels accessible from the GoDaddy Email & Office dashboard
    • Removing Microsoft 365 association with GoDaddy to allow for use at another Cloud Service Provider
    • Providing resources, where possible, for basics tasks not outlined within this Statement of Support

    Not Supported:

    • Training you on how to use Office apps or included Business Apps (writing Excel formulas, creating PowerPoint presentations, setting your Bookings schedule, etc) beyond the getting started basic listed above
    • Migrating to or away from Microsoft 365 using something other than the GoDaddy email migration service (manual backups, third party migration services, etc)
    • Administering Exchange and SharePoint beyond what is listed in our Supported section
    • Troubleshooting non-connectivity issues with third-party email clients
    • Troubleshooting network connections (internet/network connectivity, internet speed, etc)
    • Troubleshooting custom Exchange settings or third-party add-ons

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    Email Add-ons

    Supported:

    • Purchasing or renewing Email Add-Ons
    • Setting up Email Add-ons on your Microsoft 365 account
    • Explaining Email Add-On features and benefits
    • Navigating to, and accessing the portal for any purchased Email Add-Ons
    • Removing Email Add-Ons from your GoDaddy account
    • Ensure default settings are set in Microsoft 365 as needed for proper add-on function.

    Not Supported:

    • Customize default add-on settings in Microsoft 365 to function with custom Microsoft 365 settings

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    Advanced Email Security

    Supported:

    • Explain where to customize settings within AES
    • Provide resources on how to review message logs
    • Provide resources on how to view quarantined emails
    • Update DNS for domains in same account as Email Add-ons
    • Provide DNS settings for 3rd party connections
    • Replace default Filters if manually removed
    • Provide resources on how to create custom filters

    Not Supported:

    • Modify Settings beyond providing guidance
    • Reporting message(s) as false positive/negative in add-on portal

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    Archiving

    Supported:

    • Explain how to search your Email Archive
    • Explain how to export from your Email Archive
    • Provide resources on retention policies
    • Troubleshoot email journaling to ensure functionality
    • Offer ingestion for preexisting mail

    Not Supported:

    • Review the results of a completed Search
    • Specifying search terms
    • Submit archive search beyond providing guidance
    • Journaling multiple organizations, journaling organizations not with GoDaddy
    • Modifying archive permissions

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    Backup

    Supported:

    • Explain how to restore backed up content
    • Provide resources on searching for backed up content

    Not Supported:

    • Search backup beyond providing guidance
    • Submit a content restore
    • Back up shared mailbox content
    • Backup Sharepoint/Onedrive content
    • Backup mailboxes not paying for add-on

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