Unable to log in to WordPress
If you are unable to access your WordPress dashboard, or unable to receive a password reset email, then you may need to take additional steps to gain access. You have two options for regaining access to your WordPress account:
- Call our support number and one of our experts can do it for you for a fee.
- Do it yourself following the instructions in the tables below.
WordPress Premium Support
Our support experts can perform the following services for you for a fee:
- Reset your WordPress password
- Update a user's email address in the WordPress database
- Create a new WordPress admin user
- Delete old or unused users
- Replace a missing wp_users table
Do it yourself
To reset, change, delete, or create a user in WordPress yourself, use the table below to find the scenario that's applicable and follow those instructions.
Update WordPress Password
There are several ways to update your WordPress password. Typically you can perform this from within your WordPress dashboard. If you cannot access your WordPress dashboard then there are some alternatives as well.
| To do it yourself, see 1 of these steps | Difficulty |
|---|---|
| Change your WordPress password in the dashboard | Easy |
| Reset your WordPress password | Easy |
| Change a WordPress password with SSH | Medium |
| Change your WordPress password with WP-CLI | Hard |
| Change your WordPress password in the database | Hard |
Update email address, create or delete a user.
As an alternative to resetting the password, you can update a user's email address, so they can receive a password reset email. You can even create a new Admin user.
| To do it yourself, see 1 of these steps | Difficulty |
|---|---|
| Change an email address for another WordPress user | Easy |
| Delete a WordPress user | Easy |
| Change a WordPress email address in the database | Medium |
| Create a new WordPress admin user in the database | Hard |
More Info
- For more information about our premium support for WordPress, please visit our WP Premium Support Catalog.
