Skip to main content
Keep your business open during COVID-19Learn More
Call us
Phone numbers and hours
Help Center

Explore our online help resources

We are experiencing high volume today, and as a result, you may experience longer than usual wait times.

SmartLine Help

Understanding Caller ID

With SmartLine's caller ID feature, you can easily differentiate between business and personal calls, so you can answer your calls appropriately. On the other hand, outbound calls will show your business number, keeping your personal number private.

Incoming calls

When you receive an incoming call to your SmartLine number, your phone will display the caller's phone number. Your caller ID will also note that the caller dialed your SmartLine number, as opposed to your personal number. If you are unable to see the incoming caller ID information, the caller may have enabled caller ID blocking on their end. Also, make sure that you have notifications enabled on your phone.

Outgoing calls

When you make an outgoing call from the SmartLine app, your business phone number will appear on the recipient's caller ID. The ability to change your outgoing caller ID with your business name is currently not available. However, it is a feature we are looking to implement in the future.

More Info

Community Related

Kansascitypi's Avatar
Caller ID

5 Replies

Last posted over 3 years ago.

andynj38's Avatar
Adding a Business Name to your Smartline

47 Replies

Last posted over 1 year ago.

Fortys's Avatar
SmartLine caller id not showing - Samsung Note 10+5g

2 Replies

Last posted about 1 year ago.

skinnyguy76's Avatar
Caller ID not showing for ported numbers, SOLUTION FOUND!

1 Replies

Last posted over 3 years ago.

Jerome2's Avatar
Caller id - inbound calls - still not working 5/11/18

2 Replies

Last posted about 3 years ago.

Don't see what you are looking for? Search the Community